Customer help

HalalMap’s first limited launch is Edmonton, Alberta. Set your delivery address in the app or on the website. If you are outside the active market zone, you can still browse, but ordering may be unavailable until we expand.

Partner stores complete onboarding and halal documentation review. Look for verified badges on store pages. Always check item details and store notes for dietary needs.

Choose a store, add items to your cart, pick pickup or delivery, confirm your address and payment, then place the order. You can track status in Orders on the app or website.

Refunds follow our refund policy and depend on what went wrong (missing items, quality, cancellation). Start from the order’s Help option so support can see the order ID and timeline.

Confirm the email or phone you registered with, reset your password if needed, and check that you are opening the customer app (not Driver, Owner, or Orders). Passkeys are available in Settings when enabled.

No. Mosque map, prayer times, and Qibla are part of the community directory. They are separate from restaurant and grocery checkout.