Help Center
Orders help
Tablet Orders app: queue, statuses, printing, store pause, and staff roles.
Orders web backup is available on the orders portal when granted.
Basics
Orders is the live ticket app for your store: accept orders, update prep status, mark ready, and manage short pauses during service.
Access
1) Use the Orders email (@halalmap.ca) sent with your tablet, or open Owner → Users and use the email listed under HalalMap Orders (e.g. safamarket1@halalmap.ca). 2) Or check your store onboarding email from when you first signed up. Owner and manager emails also work. See Merchant help → Account settings for more detail.
Service
New orders appear in Live orders. Move tickets through accepted → preparing → ready. Keep sound on for new-order alerts. History shows completed and cancelled tickets.
Devices
Open Settings → Receipt printing (owners/managers). Enable print-on-new-order if desired and configure your LAN/USB printer from the tablet network. Test a reprint from an order ticket.
Store
Use the store status controls on the Orders header: Open, Busy (short pause), or longer Pause. This stops new customer orders while you catch up.
Locations
After sign-in, choose the kitchen you are working. Some Orders staff accounts are scoped to one location—only that location’s tickets will appear.
Support
Use Contact support from the Help screen, or browse this Help Center. Include store name, tablet email, and order number when you write in.