Merchant help

Apply as a partner, complete the merchant agreement, upload required documents (business license, halal cert, insurance, tax), and wait for admin publish + launch selection. Imported listings stay hidden until those steps are done.

Use the Owner app / merchant portal for menu, staff, banking, and settings. Use the HalalMap Orders tablet app for the live order queue. Customer orders appear in Orders after checkout.

Each store has one Orders tablet login (email @halalmap.ca, e.g. safamarket1@halalmap.ca). In Owner → Team & Access open the Orders tablet login card: create the account once, or tap Reset password to set a new password in the popup. Option 2: check your store onboarding email from when you first signed up.

In Owner tools, open Products (or your vertical catalog), edit items, options, and availability. Changes sync to the customer app after save. Use Item availability on Orders for quick 86’ing during service.

From the Orders app header you can mark the store Busy or Pause for a set time. You can also adjust hours and fulfillment settings in Owner settings / Orders settings.

New tickets appear in the Orders queue. Accept, move through preparing, then mark ready for pickup or handoff to a driver. Keep the tablet online so realtime updates and sounds work.

Any active business role (Owner, Manager, Staff, Picker, Prep, or Orders staff) can open Orders. Orders staff can also manage store hours, item availability, and product customizations from the tablet.

Payouts use your connected banking / Stripe Connect setup after onboarding. Check Payouts and Banking in Owner settings for status, tax IDs, and transfer history.

Typical packages include business license, halal certificate, insurance, tax documents, and food safety where applicable. Keep certificates current so verification stays approved.

Customer visibility requires agreement signed, published status, and limited-launch selection. Until then the store stays hidden even if data exists in the system.

Use Help in the Orders app, the Help Center merchant section, or email support with your store name and order number. For account access issues, include the email on the Owner account.